We accept both refunds and exchanges. Refunds will be processed to the original payment method.

Return Period

You can receive a refund for your purchase or exchange items within 15 days of receiving your order. You must initiate the refund or exchange process and return the items within this 15-day period.

Your refund will be processed once the returned items are received. After 15 days, we are unable to process refunds or exchanges.

Conditions for Refunds and Exchanges

To be eligible for a refund or exchange, items must be:

  • In their original condition, unworn, unwashed, and undamaged, including no makeup stains;
  • In the original packaging with all tags attached.

How to Return & Exchange

To initiate your refund or exchange, please fill in the Refund & Exchange Form on our website. Make sure all fields are filled in accurately to avoid any delays. Once submitted, you will receive a notifi cation about the status of your request and the next steps.

Return & Exchange Shipping

The customer is responsible for return shipping costs. We recommend using a trackable service to return your items. Please ensure that the items are properly packed and securely taped to avoid damage during return shipping.

Exchange shipping costs

Exchange shipping costs are the responsibility of the customer.

If you would like an exchange fill in the Refund & Exchange Form and we will get in touch with you to take you through the process.

Taxes & Duties

Taxes and duties are not included in the final price of your order. It is the customer’s responsibility to pay any applicable customs fees once the package arrives in the destination country. The courier will contact you via email or phone with further instructions on how to proceed.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@meninnaliving.com and we will arrange for a return or replacement at no additional cost to you. Please include your order number and photos of the item so we can assist you as quickly as possible.





    RefundExchange